Many small and mediums-sized IT companies are packed with young and innovative millennials. These IT nerds, in addition to developing state-of-the-art solutions, want to have a wider influence in their companies. My study of IT companies discovered that millennials do not want to be managed by someone telling them what to do or to be measured how the instructions are followed. Instead, it is important to them to actively participate in the running of the daily operations. Therefore, it is important for a modern IT company to find out how to successfully run a company, in the demanding competitive environment, with modern management methods.

The millennials know that a modern SME (small and medium-sized enterprise) IT company cannot rely on the management methods developed almost a hundred years ago. In their view, it is time to challenge the traditional approach and methods of strategy, which are often developed for large enterprises, not to SMEs.

The millennial era gives power to employees and widens accountability not only to employees but also to leaders of the company. The stiff, conventional top-down management is turned upside-down into the bottom-up management, where decisions are made fast and by the real-life experts, and where cooperation is of utmost value. As the way people work is changing, the modern leadership turns managers into stewards whose main responsibility is to assist their employees to shine. This also leads to considerable changes in the companies’ culture.

The key assets of an SME IT company are the competent and empowered employees. Those who innovate on a daily bases. As the resources of skilled, creative and passionate employees are scarce, leaders are faced with a challenge to win their brains and souls. In this situation, companies have to turn themselves into attractive modern employers and differentiate them from masses by up-to-date ways of leading their business. In nerds’ eyes, it can be done – first and foremost – by empowering those who are the real experts, and by turning error-free operations into error-allowed operations. With the help of new era millennials, highly engaged and committed companies are able to move fast, be agile in operations, and ready to turn the ship whenever needed.

Even though there are thousands of strategy books available, still, studies reveal that nine out of ten employees do not understand their company’s strategy. Having worked for many years in IT industry, in leadership and management positions, I have always missed a handy and practical strategy implementation tool. My Master’s studies at Metropolia gave me this opportunity to explore and eventually develop such a tool and put it into a ‘Strategy implementation handbook’.

In my study, I was helped and inspired by innovative and enthusiastic C- and O-level employees (i.e. from C-‘executive’ and O-‘operational’ levels) who shared their insights and helped to develop this handbook, specifically fit for use by IT SMEs. The Handbook consists of six concrete and easy-to-follow chapters how to implement a strategy in an IT company. I especially relied on some brilliant ideas of modern leadership from Red Hat Inc., one of the leading IT developing companies, and from the Open Organization community. I am grateful for their input.

This Master’s Thesis is available in theseus.fi. Topic: A Generic Strategy Implementation Handbook for Small to Medium Sized IT companies.

Researcher Kirsi Hoikkala (LinkedIn), Master of Engineering in Industrial Management

Master’s project discovery: Conventional Management Methods are Challenged

Master’s thesis often brings unexpected insights to both the thesis worker and their community of co-workers, and to the interested public. This year, Master of Engineering Kirsi Hoikkala, who has completed her Master’s degree in Industrial Management, came up with a discovery challenging the renowned management gurus. In her Master’s project, Kirsi explored how strategy is implemented in small and medium-sized innovative IT companies. And her study revealed some unexpected results.

Master’s process instructor Zinaida Grabovskaia, PhL

Master’s Thesis as Part of Master’s Programme

In order to graduate from a Master’s Degree programme a final thesis project has to be completed. In University of Applied Sciences, a Master’s Thesis should be research-based practical development project that offers applicable solutions to the industry´s needs. Hence, the Master’s thesis projects are ordinarily completed in the context of companies and organizations.

With 10 years of running Master’s level programs, Metropolia students have benefited a multitude of organizations and companies. Still, it is always a joy to see a successful Master’s thesis getting its implementation at the home company of the student. One such example is the project by Joska Taipale, whose Master’s thesis in fire protection training took 1,5 years to find its way to the customers.

Joska Taipale’s Thesis: An example of Real-Life Project

I graduated in May 2016 and did my Master’s project on a real-life business issue at work. My project focused on developing training as a service for my company, Marioff. The company manufactures and delivers excellent firefighting equipment to ships, especially cruise ships, where safety is an ultimate priority. I used my opportunity as a Master’s student and developed a full service concept as my Master’s thesis. It took 1,5 years to turn my thesis into the actual service ‘productized’ for training the ship crews in the use of the firefighting equipment. I was in charge of the first pilot delivery in 2017 based on my Master’s thesis. My company supported me and allowed to publish the results.

Seafarers have always recognized the value of such training services, but its urgency and need for implementation was fully recognized after an accidental fire on one of the ships, which incurred multi-million dollar losses and could have been prevented easily. At the time of the fire, if only the crew had known how to act, the damages would have been much smaller, or that fire would not have happened at all. After that, the safety authorities, as well as the ship operators, recognized the benefits of the new practical, well-organized, hands-on training service.

At that time, my Master’s thesis was completed and the new service was ready for use. The core idea was to focus only on relevant trainings for each target group. The training module was super short, approximately 2-hour sessions for the bridge officers conducted right on the bridge, and for the engine officers inside the engine control room, etc. And, yes, the Galley (kitchen people) made the biggest group. In that environment, it is not a question if the deep fat fryers will catch fire, but rather when it will happen. The training was supported by easy visual materials similar to airplane safety cards – you get the idea immediately when you see it.

We launched the new service in Miami, in December 2017, and trained 300 people in 5 days during a cruise in the Caribbean. We received extremely positive feedback. Everything worked well – the schedule, the content and the outcomes. In addition, the high level of engagement of the ship crews marked the new service as special success. Now, this training is steadily becoming a certified requirement for every ship. In this sense, I am happy with the results and due to the fact that my thesis project found implementation.

Master’s Thesis – An Open Access Material

Thesis projects in Universities of Applied Sciences make a good example of contribution to both the industry and the well-being of society. Importantly, all UAS final thesis – both Master’s and Bachelor’s – are open to the public in a common online database. High quality thesis projects, such as Joska’s, also benefit the next generations of students who can learn and build on the existing foundation, and create even more excellent projects. Being in open access and offering practical solutions to industry needs, developed by industry professionals with experience and passion, such projects contribute to open innovation and create knowledge for the future.

Joska Taipale,

Master of Engineering (2016) in Industrial Management, Metropolia,

Zinaida Grabovskaia,

Master’s process instructor