Avainsana: multidisciplinary
Co-Creating Student-Run Centers in Multicultural Contexts
The Student-Run Multidisciplinary Allied Health Practice Center offers a setting that connects clients, students, teachers and working life partners. The center embraces multidisciplinarity, and the wide range of disciplines involved is expected to stimulate new ways of thinking and better insight creation. The multidisciplinary center will help students develop their professional competencies, and clients will receive services that support their well-being. This blog post shares important findings of the development process from the perspective of Metropolia´s tutoring work. Multidisciplinary collaboration and co-creation Nowadays, multiprofessional and multidisciplinary collaboration is becoming more common and is already the natural way of working together in many health care contexts. Co-creation is a teamwork approach and a tool to spark innovation and client satisfaction, and to integrate clients into the processes of service ideation and development (1, 2). Co-creation brings different parties together to jointly produce a mutually valued outcome. Co-creation brings in ideas from clients or participants, which in turn creates new ideas to the project (2). In co-creation, service users and providers are equal actors in the development process. Based on Harra (3), co-creation means collaboratively planned actions for developing processes to achieve the best solutions in a meaningful way. Developing a multidisciplinary center model In January 2019, the KickOff event of the Erasmus+ capacity building project Student-Run Multidisciplinary Allied Health Practice Center (SMAHPC) was launched in Gjilan, Kosovo. This was the start of an international network and collaboration between six universities and several working life partners. The purpose of this international project was to co-create and develop a new learning environment and way of teaching, where Metropolia University of Applied Sciences' role was to support the development process in multiprofessional teams. The following key concepts were identified in the beginning of the process and chosen as basis for development: Student-Run Multidisciplinary Collaboration Allied Health Innovation and entrepreneurship Co-configuration and co-creation Evidence-informed practice User-involvement Client-centeredness Network communication Throughout the project, the development teams engaged different actors from different fields and educational backgrounds, such as social and healthcare sector and also law, educational and rehabilitation sectors. The development teams included students clients teachers principals chief financial officers (CFO) managers junior and senior specialists Taking network collaboration further with partners A business plan and an operational model concerning learning and pedagogy for the Student-Run Center were co-created to clarify the center's structure. The project team consisting of development teams also co-wrote a Handbook of key concepts. During a study visit in Helsinki, the aim was to define and clarify the structure and operations of the new Student-Run Center. To visualize the center´s operating model we used different kinds of co-creation methods and service design tools. For example: Canva applications Blueprints of services Concretization of services and activities through play with Legos and other functional activities Defining key roles at the Student-Run Center - client, teacher and student From the very beginning, the importance of conceptualizing new equal roles and actions at the center was emphasized. We discussed and co-created materials during online tutoring sessions by using, for example, Google Jamboard to define and visualize practical actions at the center. The tutors formulated important questions that needed to be answered: Who chooses treatment methods and evaluates assignments and learning outcomes at the center? How can we support collaboration and learning during all steps of the operation model at the center? How is knowledge constructed and in what settings: virtual or face-to-face? How is interaction and equal participation taken into consideration? Is the working method collaboration or cooperation? How is the client's perspective taken into consideration? Bridging the differences for a common goal Also, some differences affected the development work. Many laws and regulations guide the universities' teaching and client service activities in Kosovo's social and healthcare sectors, which were important to notice. We spoke different languages and sometimes had different understandings of crucial concepts because of our backgrounds and historical variables. This challenged collaboration and co-configuration and made co-working sometimes more like cooperation. Each participant's perspective was equally important to be highlighted during the development and enriched the team’s understanding and created depth for action and co-creation. We were driven by a shared ambition and a state of mind that bound us into close communication and interaction that led to a shared understanding. The global Covid-19 pandemic made the pragmatic phase of the development process at the center very challenging. The piloting of the operational model and the new pedagogical approaches at the Student-Run Center were planned to be implemented in parallel with the piloting. However, more practical experience is required to enable further development so that the services provided at the Student-Run Center will match the needs of the clients and the students’ learning outcomes. Tools for sharing knowledge and supporting collaboration Role playing was used to clarify the roles and tasks of teachers and students in this new way of learning. Students dramatized actual client situations in the Student-Run Center. The teachers’ role was to mentor, coach and spar the client work. The aim for the students was to learn by doing, which is a new approach in the Kosovian teaching culture. Online tools and applications, such as Google Jamboard and Padlet, were used during tutoring sessions. These tools helped to introduce and try different possibilities of collaboration and co-creation that highlighted new pedagogical learning approaches in new online settings. The client’s role and perspectives are essential in service design In the beginning, the aim was to develop one Student-Run Center, but during this project, all Kosovian universities involved also started creating Student-Run Centers in their own surroundings. The clients’ roles in these new centers are crucial: to have an active Student-Run Center, we need clients and students. The students provide the services that the clients need and desire. Through client work, the student will experience a unique learning environment which generates skills for the demanding working life. To provide services and to enable learning in this way is also socially sustainable in many ways. Now facing the dissemination stage of this project, the multidisciplinary collaboration has built the capability in all participants and partners involved. In the future, it is important for the actual actors at the Student-Run Center (clients, students and teachers) to continuously collaborate and co-create. To emphasize the clients' perspective in the ongoing development it is important to maintain the desired and needed services at the center for years to come. Authors Janett Halonen works as a Senior Lecturer in the Occupational Therapy Degree Programme and has participated in the SMAHPC project from 2019 to 2022. Janett collaborates with students, clients and staff at Metropolia UAS´s HyMy-Village, which is an example of a Student-Run center at Myllypuro campus. Janett also works as project manager in the Digital inclusiveness promoting employment project and has a Master Degree in Health Promotion. Kajsa Sten works at Metropolia as Senior Lecturer for the degree program in Optometry, and she gets excited about development and learning projects done together with work life partners and students. By education, Kajsa is an Optometrist and has completed a Master's Degree in Rehabilitation and has vocational teacher's qualification. Over the years, Kajsa has been involved in many development projects, and been actively involved in co-creating and starting up the Metropolia’ s multidisciplinary HyMy -village services and learning environments. The Village OPTICIAN learning environment was developed by Kajsa and it is created in close cooperation between working life networks and Metropolia. Literature Galvagno, M., & Dalli, D. (2014). Theory of value co-creation: a systematic literature review. Palumbo, R. (2016). Contextualizing co-production of health care: a systematic literature review. Int J Public Sector Manage, 29(1), 72-90. Managing Service Quality, 24(6), 643-683. Harra, T. (2014). Terapeuttinen yhteistoiminta. Asiakkaan osallisuuden mahdollistaminen toimintaterapiassa. Rovaniemi: University of Lapland. -- Visit the SMAHPC project webpage (src-health.net)
Interprofessional Approach for Transversal Skills in Higher Education
Current and future challenges of societies need multi- and interdisciplinary, but also interprofessional approaches for us to adapt to and solve unpredictable situations and problems. The support needs of clients in social and health services can be very diverse. Thus, currently also social and health care legislation in Finland requires professionals to cooperate in a multidisciplinary manner whenever necessary. Therefore, working in social and health care services requires not only professional competences but also transversal skills. According to World Health Organization (2010, p.7), interprofessional work is defined as follows: “When two or more health professions learn about, from, and with each other to foster effective collaboration and improve the outcomes and quality of care”. Interprofessional work is positively associated with job satisfaction, autonomy and engagement (2). Additionally, interprofessional work is needed to alleviate employees’ workload and prevent burnout (3). At best, the power of interprofessional work is that each professional can offer help and support to each other. In other words, interprofessional work is beneficial for clients, but also for employees. However, even if every professional has their own specific core skills and demands, transversal skills are needed. Transversal skills are also often called ‘soft skills’, ‘key skills', ‘core skills’ or ‘transferable skills’ (Gogging et al. 2019) and ‘generic skills’ (5, 6). Educating interprofessional work professionals and transversal skills While educating students, in interprofessional education practice, students of different health professions learn ‘from, with and about each other’(7). During the educational process, interprofessional relationships between identity, knowledge, and professional power can be explored together (8). There are demands for all professions for collaboration because interprofessional work professionals need each other to achieve the best solutions and results for clients (see for example Social Welfare Act 2014). The best results can only be achieved with professionals' strong collaboration skills and open-minded attitudes. Furthermore, education in social and health care rarely provides opportunities for practicing and developing interprofessional collaboration skills before students’ transition to working life, and it mostly focuses on technical and substantive aspects of work (Saarinen 2020). Therefore, general skills, like transversal skills, are important. Transversal skills are one suggestion to; build a bridge between social and health care professionals and support flexible collaboration between different professions. For example, OECD has pointed out that social and emotional skills (empathy, respect, self-efficacy, responsibility and collaboration) are becoming essential at workplaces (OECD Future of Education and Skills 2030). Transversal skills in higher education In many EU countries, national education policies have highlighted the relationship between education and work, and the importance of students’ generic competencies connected to them. For example, social and emotional skills have been rising in importance in education policy and in the public debate (OECD). Transversal skills can be seen as part of the idea of lifelong learning, “all learning activity undertaken throughout life, with the aim of improving knowledge, skills and competences within a personal, civic, social and/or employment-related perspective” (European Commission 2001, 9). They are not just the ‘best image of flexible employability in the labor market’ (6), but also transferable skills to improve personal flexibility and to increase possibilities on unpredictable labor markets. Transversal skills are quite a new phenomenon in the higher education context. There has been more discussion of generic skills in primary and secondary schools. Now, Metropolia has launched an ITSHEC (Integration of transversal skills into healthcare and social care higher education and curriculum) project concentrating on three transversal skills: a) Critical and Creative Thinking b) Interpersonal and Socioemotional Skills c) Learning to Learn Our definitions and limitations are based on project applications. In the project, we have had a preliminary data collection of participants', university students, experiences of learning transversal skills in their studies. The data was collected in spring 2021. Students from Finland, Spain and Croatia took part in the focus group interview. Collected and analyzed data will be used to produce a Methodological Guide, an outcome of the project to be released in January 2022. In this article we present some results derived from the results of the interviews in Metropolia. According to the data, Master students (10) listed different examples of situations in their study field where they need to take transversal skills into account. In this text, we present two questions and their results. One of the questions was “In which situations do you believe that transversal skills are important?” Students’ experiences of transversal skills According to the students' answers, transversal skills are touched upon in all work-life encounters, in service user interface situations, in all decisions where different situations are evaluated and in working community interactions, where one has to regulate oneself or control someone else’s emotional regulation. All of these can thus be combined with working life interactions, development and self-development. “Need to think how to act as a supervisor if you are critical of something in your work with service users: can I completely disagree with the service users? How do I feel about it and how do I take the matter forward, even if I disagree with them?” “Interaction and emotional skills and social influence are emphasized in working life and client work.” Some pedagogical tips for teaching and learning transversal skills The second question was focused on teaching and learning strategies. The question was, “What do you think are the most useful strategies for developing the following skills: critical and creative thinking, interpersonal/socio-emotional and citizen-oriented skills and learning to learn?” As a result of the interviews, students pointed out that studying in groups and discussions together are useful strategies for developing both critical and creative thinking and interpersonal/socio-emotional skills. Teacher supervising the discussion and reflecting with students was felt very important and relevant pedagogical way to improve transversal skills, especially while developing critical and creative thinking. "Self-assessment and peer review after collaborative learning is a useful strategy for developing transversal skills." (One student in the group interview) According to one student, a useful strategy for developing creative thinking is that student has to use some new method in solving a given problem. Students listed different kind of teaching and learning strategies to develop transversal skills, such as: Group discussions, collaborative learning Oral exams in groups and informal discussions with other students Self-assessment and peer review of students’ papers Essays: a student has to use source literature as well as reflect one's own experiences in the field Group discussions based on work experience/internships of students Creating safe learning environment to practice transversal skills Case work Using virtual reality, case simulation To sum up, there are many different possibilities to teach transversal skills. Still, the intended learning outcomes and pedagogical approach in teaching specify and define teaching and learning strategies. After all, reflection is a key for deeper learning outcomes, regardless of learning content. Conclusion Transversal skills and competences are recognized in general in upper secondary schools (Finnish National Agency for Education), but not so much yet in higher education. According to Finnish National Agency for Education (2021), they are an interpretation of values, attitudes, skills and will. They are formulated into the core curriculum. In higher education, these competences are missing even though, for example, the social services curriculum is based on national (ARENE, the Rectors’ Conference of Finnish Universities of Applied Sciences) and international (EQF, European Qualifications Framework) competences. There has not been much attention to transversal competences. However, a complex world with unpredictable challenges and regulation concerning multidisciplinary between different fields require flexible professionals who can work in changing interdisciplinary and interprofessional groups. In other words, we need to pay more attention to higher education students’ transversal skills and to develop them during their studies (e.g. Isacsson 2016; Raatikainen & Rantala-Nenonen 2021). References World Health Organization. (2010) Framework for Action on Interprofessional Education & Collaborative practice. Kaiser, S., Patras, J. & Martinussen, M. (2018) Linking interprofessional work to outcomes for employees: A meta-analysis, 41 (3), 265-280. McCarthy, L.P. (2021) Social Work Burnout in the Context of Interprofessional Collaboration, Social Work Research, 45 (2), 129–139. Goggin D., Sheridan I, Lárusdóttir, F. & Guðmundsdóttir G. (2019) Towards the Identification and assessment of Transversal skills. Conference Paper. DOI: 10.21125/inted.2019.0686. Jääskelä, P., Nykänen, S., & Tynjälä, P. (2018) Models for the development of generic skills in Finnish higher education. Journal of Further and Higher Education, 42 (1), 130-142. Tynjälä, P., Virtanen, A., Klemola, U., Kostiainen, E., & Rasku-Puttonen, H. (2016) Developing social competence and other generic skills in teacher education: applying the model of integrative pedagogy. European Journal of Teacher Education, 39(3), 368-387. Freeth et al., 2005 Olson & Brosnon 2017 in Loura e.g. 2021, p. 62. Loura, D., Arriscado, A.E., Kerkstra, A., Nascimento, C., Félix, I., Guerreiro M.P. & Baixinho, C. (2021) Interprofessional Competency Frameworks in Health to Inform Curricula Development: Integrative Review. New Trends in Qualitative Research, 6, 63–71. https://doi.org/10.36367/ntqr.6.2021.63-71 Social Welfare Act 1301/2014. Saaranen, T. (2020) Interprofessional learning in social and healthcare - learning experiences from large group simulation in Finland. OECD. 2021. Future of Education and Skills 2030. SKILLS FOR 2030 (PDF). European Commission (EC) (2001) Making a European area of lifelong learning a reality. Brussels: European Commission. Freeth, D., Hammick, M., Reeves, S., Koppel, I &. Barr, H (2005). Effective Interprofessional Education: Development, Delivery and Evaluation. Miettinen, R., Pehkonen, L., Lang, T. ja Pihlainen, K. (2021) Euroopan Unionin elinikäisen oppimisen avaintaidot, Eurooppalainen tutkinto viitekehys ja oppilaitosten opetussuunnitelmien kehittäminen. Ammattikasvatuksen aikakauskirja, 23 (2), 13-31. OECD. OECD Survey on Social and Emotional Skills Finnish National Agency for Education (2021) ARENE (2010) Suositus tutkintojen kansallisen viitekehyksen (NQF) ja tutkintojen yhteisten kompetenssien soveltamisesta ammattikorkeakouluissa. The European Qualifications Framework for Lifelong Learning (EQF) (2008) Luxembourg: Office for Official Publications of the European Communities (PDF) Isacsson, A., Salonen, A. O., & Guilland, A. (2016) Transversaaliset taidot tulevaisuuden ammattikorkeakoulun mahdollisuutena. Ammattikasvatuksen Aikakauskirja, 18(4), 61–67. Raatikainen, Eija & Rantala-Nenonen, Katriina (2021) Transversaalit taidot ammatillisen kasvun jäsentäjänä. Teoksessa Mikko Jakonen, Pia Houni, Arto Mutanen ja Ilpo Halonen (toim). ”Työorganisaation ja yksilön välisiä järjestyksiä” (YFI -julkaisuja, 2021). (painossa) Authors Eija Raatikainen (PhD) is a Principal lecturer in Metropolia University of Applied Sciences. Her academic focus is "Trust” and “Empathy”, as phenomenon in different fields; like in Social Work, multiprofessional co-creation and project work, as well as educational practice and pedagogy. Additionally, she has a long track record as a project manager in various projects. Katriina Rantala-Nenonen (M.Soc.Sc.) is a senior lecturer at Metropolia University of Applied Sciences. She teaches social sciences and works in national and international projects of social services and education. In ITSHEC project she works as a developing lecturer. More about ITSHEC on UPF's website.