By June this year, we have met over800 highly educated immigrants in personal guidance at SIMHE-Metropolia (1). In 2018, we met more women than men in personal guidance. Although, thegender ratio has beenfairly equal among the sexes in previous years too. In general, immigrant-background women face more difficulties in entering the labour market compared to their male counterparts as pointed out by 2018 OECD report on skills and labour market integration of immigrants in Finland (2).
Career mentoring is a joint effort towards better employability
I have volunteered as a mentor for an immigrant-backgroundlady in the Finnish Family Federation’s nine-monthWomento mentoring programme(3)in 2018-2019. The programme has been running since 2011 to pair up highly educated female immigrants and native Finnish women. The mentor-menteer pairs usually share similar educational and professional backgrounds.
Thus, our autumn 2018 group had 12 mentor-mentee pairs with the mentees interested in finding careers in their field in Finland. I was also happy to find few of my previous SIMHE customers among the mentees in our group. Furthermore, the mentors have a long experience in their field and a genuine interest to support their mentees. As a result, the mentees become more familiar with the Finnish society and working-life.
We have met with my mentee in the joint sessions at the Finnish Family Federation and in our one-to-one meetings about once or twice in every two months since October 2018. As we shared common interests and educational background, it has been of mutual benefit to talk, share experiences and discuss about the trends in the field. My mentee had education as her main goal and we have been very pleased that she has accomplished her goal during our mentoring voyage.
I have now been a mentor twice in my professional life. At first, in Metropolia’s own mentoring programmein 2017-2018and now in the Womento programme. Therefore, I strongly recommend mentoring to anyone who is willing to support others in finding their way in working life and in Finland. Above all, the small investment you put in as your time and devotion results in many wonderful encounters and enticing discussions. Additionally, you will get new and fresh idea for you to use as well.
How to make Finland a home – let’s focus on the spouses
Finland is in need of international talents (4) due to an ageing population and already existing competence-deficit in some fields. Many brave newcomers have already moved here with their families. Universities, like Aalto University (5) in Helsinki region as well as Finnish business sector (6) have also paid attention to make it all easier to move to Finland – also with the family.
It is somewhat common that women move to Finland along with their company-recruited husbands. Thus, highly educated wives are also looking for their path in Finland. Some of them have perhaps spent several years at home due to taking care of their children. Once your family has settled in at work, daycare or school, you wish to get back to business too!
Companies do try to make it better for people to settle. For instance, I participated in a Supercell spouse event in May to introduce our SIMHE services. Albeit, this was not a new concept at Supercell as they had had a spouse event (7) also in 2018. The get-together was well organised with guest speakers from municipality services like International House Helsinki (8), well-being experts from Compass Psychology (9) to start-up scene at Shortcut (10). There was also plenty of time to mingle prior to and after the presentations. I had vivid discussions with some affluent ladies from Mexico, Singapore, Russia, Kazakstan and India over a buffet meal.
It’s a woman’s world
Moving between countries and settling into new cultures is more and more prevalent trend in our contemporary world. Although, giving immigrant women possibilities to integrate in the society through education and work benefits not only them, but also their families and the Finnish society in general.
Living in a new country without any connection to education or work can be a daunting experience for an educated person. However, I have met many courageous ladies who are ready to tackle the obstacles. In conclusion, English writer Virginia Woolf has encapsulated this phenomenon so well nearly a century ago in her quote “As a woman I have no country. As a woman I want no country. As a woman, my country is the whole world”.
OECD (2018), Working Together: Skills and Labour Market Integration of Immigrants and their Children in Finland, OECD Publishing, Paris.https://doi.org/10.1787/9789264305250-en
Blog introduces information, tips and insights that help international talents with a higher education background to integrate and find their study and career paths in Finland. The blog is part of Metropolia’s #talentboost actions.
Outi Lemettinen (head editor) Riikka Wallin Anu Luoma Email addresses: firstname.surname@metropolia.fi Editorial Board handles all the publications of Various Variables blog before publishing.
Emilia Deseille
is passionate about career development of international talents in Finland. Having studied and worked abroad on several occasions, she has experience in starting a career abroad, and feels at home in a multilingual and intercultural environment. Before joining the SIMHE Metropolia team as a career coach and employer relations specialist, Emilia was working in the field of labor market integration in Austria. She has a Master of Social Sciences degree in Development and International Cooperation, and studies in Intercultural Communication and Adult Education. In her spare time, Emilia enjoys dancing and doing other sports with friends, and the language geek in her enjoys learning new languages. Ota yhteyttä
Niina Tapanainen
currently works as a SIMHE Career Coach supporting highly educated immigrants living in Finland. Niina has a Master’s Degree in Education and is a qualified Guidance Counsellor and Psychology (as a second subject) Teacher. She has worked nearly two decades within the career and guidance counselling field mainly in Higher Education Institutions. She loves continuous learning and spends rest of her free time enjoying life: relaxing, dreaming and whatever interesting comes her way. Ota yhteyttä
As an international student, you might find immersing yourself in Finnish life and work culture occasionally challenging. But Finland offers you a unique blend of innovation, collaboration, and bilingualism − a distinctive environment where you can grow academically and professionally.
One of the highlights of studying at Metropolia University of Sciences is our innovation-focused learning pathway available exclusively at our university, the Metropolia Minno®. This unique programme is designed to strengthen your skills for the future, and it has even been recognised with the prestigious World Economic Forum (WEF) Skills-First Lighthouse award.
Through the Metropolia Minno® course, you’ll tackle real-world challenges and collaborate with local businesses and organisations. This hands-on approach bridges the gap between academic learning and the Finnish labour market, helping you develop practical skills while immersing yourself in Finnish work culture. Along the way, you’ll also experience key Finnish corporate values like transparency, sustainability, and teamwork − values that make Finland such an inspiring place to grow.
The role of bilingualism in Finnish education and work culture
In an increasingly globalised world, bilingualism has proven to be a powerful tool for inclusion and innovation. In Finland, where both Finnish and English are widely used in education, bilingualism serves as a bridge connecting international students to the local community. By combining Finnish and English instructions, the Metropolia Minno® course demonstrates how dual-language education can help break down language barriers and promote a deeper understanding of Finnish cultural norms and professional etiquette.
To further support language learning, the Metropolia Minno® course content is expected to align with the Finnish as a Second Language (S2) course, which is offered concurrently. This approach has already proven effective in projects like TOKASA, where integrating language studies with practical course content has improved students' Finnish language skills in a meaningful and contextually relevant manner.
For international students in Finland, learning a new language goes beyond vocabulary and grammar − it’s about understanding the nuances of Finnish interaction styles, which often favour calm, reflective communication. By being exposed to these dynamics in a bilingual setting, students gain practical insights into navigating the Finnish workplace while developing interpersonal skills that are crucial in any professional environment.
Building skills, networks, and cultural understanding through team-based learning
One of the most valuable elements of the Metropolia Minno® course is its team-based learning approach, which plays a pivotal role in developing students' competencies by enabling them to learn from one another. In a team setting, students contribute their unique skills and knowledge, allowing the entire group to grow through shared insights. This method is especially beneficial for international students, as it exposes them to diverse perspectives and equips them with new approaches to problem-solving.
In multidisciplinary and multicultural teams − at Metropolia, multidisciplinarity truly means multidisciplinary as we bring together students from diverse fields, including business, engineering, culture, and healthcare − students also learn about various social and cultural conventions that influence interpersonal interactions. Understanding and respecting these conventions fosters team cohesion and creates an environment of psychological safety − a critical foundation for innovation (1, 2). Embracing this diversity enriches personal learning while also cultivating a supportive atmosphere where all team members feel valued and empowered to contribute creatively.
Beyond skill development, team-based learning also facilitates lateral networking within multidisciplinary groups. Unlike vertical networks, which primarily focus on advancing specific expertise, lateral networks allow students to build connections across various fields. These networks are particularly valuable in modern workplaces, where cross-functional collaboration often leads to unique career opportunities. For international talents, forming lateral connections in team settings can unlock roles requiring multidisciplinary understanding and expand their professional network beyond specialised fields.
Enhancing employability through innovation
The Metropolia Minno® course not only teaches students about innovation but actively involves them in innovative thinking. Bilingual instruction bridges communication gaps, enabling students from diverse backgrounds to contribute their ideas and perspectives. This openness to diverse thinking is a cornerstone of Finland’s innovation-driven economy and reflects the country's commitment to inclusion.
By collaborating in bilingual environments, students gain a stronger grasp of both technical and social skills essential for Finnish workplaces. Additionally, they build networks with local businesses, often leading to internships and, eventually, employment. Through this immersive bilingual approach, the Metropolia Minno® course boosts students’ innovation capabilities while fostering a sense of belonging and confidence in integrating into Finnish society.
Addressing impostor syndrome: an essential component of the Metropolia Minno® course
Feedback from students has highlighted that one of the most impactful aspects of the Metropolia Minno® course is its focus on addressing impostor syndrome. Many students reported experiencing impostor syndrome but were unaware of the concept before the course. Impostor syndrome, characterised by self-doubt despite clear accomplishments, can affect confidence and career progression, particularly among students transitioning into new cultural and professional environments (3).
Research indicates that impostor syndrome is common among international students as they navigate unfamiliar academic and work environments that demand new skills and cultural adaptations (4). By openly addressing this topic, the Metropolia Minno® course empowers students to recognise and manage these feelings, building self-confidence and resilience for Finnish working life. Studies suggest that understanding and addressing impostor syndrome can positively influence both academic success and workplace integration (5).
Bilingual education as a key to success
The Metropolia Minno® course shows you how bilingual education can be a powerful tool for your successful transition into the Finnish labour market. By blending Finnish and English, the course helps you adapt to Finland’s unique work culture while developing the skills you need to thrive in today’s global job market. This innovative approach demonstrates how education can bridge cultural divides and support you in becoming a valuable, integrated member of the community.
As a degree student, you can join this exciting course in your second year of studies, as it is mandatory for all. If you’re not yet a degree student or want a sneak peek, you can also experience it through a taster course offered online via the Open University of Applied Sciences.
If you’re looking for more than just education – if you want a pathway to meaningful professional and personal growth in Finland – the Metropolia Minno® course offers you both a challenge and an opportunity. It’s your stepping stone to success.
Author
Minttu Ripatti is an R&D Manager at Metropolia University of Applied Sciences who enjoys spending time in nature, crocheting, and engaging in a variety of sports.
Sources
Edmondson AC. Psychological safety and learning behavior in work teams. Adm Sci Q. 1999;44(2):350–83. doi:10.2307/2666999.
Duhigg C. What Google learned from its quest to build the perfect team. The New York Times Magazine. 2016 Feb 25. Available from: https://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html. Accessed 7 Nov 2024.
Bravata DM, Watts SA, Keefer AL, et al. Prevalence, predictors, and treatment of impostor syndrome: a systematic review. J Gen Intern Med. 2020;35(4):1252–75.
Cokley K, McClain S, Enciso A, Martinez M. An examination of the impact of minority status stress and impostor feelings on the mental health of diverse ethnic minority college students. J Multicult Couns Devel. 2013;41(2):82–95.
Parkman A. The impostor phenomenon in higher education: incidence and impact. J High Educ Theory Pract. 2016;16(1):51–60.
Learning Finnish can significantly enhance the study experience and job opportunities for international students and employees at Metropolia UAS. Many international students choose not to stay in Finland after graduation. Research shows that limited Finnish language skills can hinder their sense of inclusion, affecting workplace well-being, integration, and long-term residency (1). Learning Finnish is crucial for those wishing to stay in Finland. Proficiency in Finnish positively impacts students’ inclusion, well-being, and adaptability (2).
In light of these findings, Metropolia has developed language guidelines emphasizing early Finnish language training in degree programmes (3). Even basic Finnish knowledge can be beneficial in daily life and leisure activities.
International students often face difficulties securing internships or jobs in Finland. Even in English-speaking environments, situations requiring Finnish can arise, leading to feelings of shame and inferiority. The goal of the language guidelines is not to create a monolingual (Finnish or English) environment but to foster a multilingual Metropolia that embraces evolving language skills: Finnish-speaking students are encouraged to use and practice English more frequently, while international students are supported in learning Finnish alongside their other studies — not just in Finnish language courses, but throughout all their studies.
A multilingual Metropolia: a place where everyone feels at home
Language-aware thinking takes a respectful and approving attitude towards different languages and forms of language (4). At Metropolia, we encourage lecturers of degree programmes to incorporate multiple languages into their teaching, allowing international students to hear simple, frequently occurring Finnish expressions and routine phrases as part of their teaching in English (e.g., huomenta kaikille, nyt pidetään tauko, haetaan vähän kahvia) and to become familiar with key course concepts in Finnish — and in other languages that exist in the group — as well. When the group translates important concepts into different languages based on the group's linguistic backgrounds, it often reveals various aspects and nuances of the concept and thus deepens the learning experience. For instance, various aspects of ”early childhood education” are illuminated for the students when they collaboratively reflect on the meanings and connotations of the term "education" in different languages, e.g. kasvatus, education, utbildning, educazione, onderwijs.
It is also important for international students to have opportunities to participate in language-supported internships and to engage with Finnish workplaces early in their language studies. This experience, supported by an internship pair and a language mentor, would greatly enhance their language acquisition.
If there are Finnish speakers within an English-speaking study group, it would be beneficial for them to take an active interest in the Finnish language learning of international students. By doing so, they could provide opportunities for these students to practice Finnish in everyday communication during lunch or coffee breaks.
Is it necessary to learn Finnish when everyone in Finland speaks English?
If the entire Metropolia community exclusively communicates in English with the language learner from the beginning, there is a risk that the institution itself may inadvertently limit the learner's opportunity to acquire Finnish through authentic interactions (5). By incorporating Finnish into safe, informal interactions, in addition to formal language courses, it becomes easier to gradually extend language use to internships and other professional settings. This approach allows the learner's language skills to develop first in informal, low-stakes situations.Many international professionals who have lived and worked in Finland for an extended period have emphasized that learning Finnish was the key to accessing Finnish culture and achieving true integration. Even when work is conducted smoothly in English, managing everyday life can be significantly more challenging without Finnish language proficiency (6).
Many international employees have emphasized that learning Finnish was the key to accessing Finnish culture and achieving true integration.
Metropolia plays a pivotal role in supporting language learning
The language guidelines highlight the crucial involvement of the higher education community in language learning process. A key aspect of developing language skills is Metropolia's provision of a safe and supportive environment for learners to use and practice Finnish. This is especially significant for students who are proficient in English, as they often face challenges in receiving support for learning Finnish: Finnish speakers tend to switch into English when they recognize that their interlocutor is a fluent English speaker or a language learner.
It is essential to provide international students and staff with ample opportunities to practice the language, and they must also seize these opportunities (7). Successful language learners typically exhibit the following traits: a desire to learn, a positive attitude towards the learning process, and the courage to make and learn from mistakes — language is most effectively acquired through active use.
Language is most effectively acquired through active use
To facilitate language learning outside the language courses, it is essential that the surrounding community provides opportunities for learners to engage in meaningful interactions in the target language. A significant obstacle to language acquisition, particularly in bachelor programmes, is the absence of meaningful interactional opportunities in Finnish. Also, an ideology that downplays the value of Finnish language often isolates international students in an English-speaking environment, hindering their Finnish language development (8).
Making student's language skills and goals visible
The language guidelines emphasize the importance of the Language PSP (Personal Study Plan), which is completed collaboratively by the student and their tutor or supervisor (9). This plan outlines the language aspirations and expectations of international students and brings to light the various factors that influence language learning. Finnish, while often regarded as challenging, is not inherently more difficult than many other languages. The primary challenge in acquiring Finnish appears to be the difficulty foreigners face in actively using the language, even within Finland.
The language courses, interaction opportunities, and support provided by higher education institutions alone are insufficient to ensure successful language acquisition. Learners themselves must engage with these opportunities, enroll in as many Finnish language courses as possible, and begin using Finnish, even if their proficiency is limited to a few phrases. It is also essential to dispel the myth of perfect language proficiency. None of us achieves perfection in any language; effective communication can occur even with an accent or minor errors. The essential goal is to be understood and to effectively convey one's message.
A language-aware Metropolia recognizes the crucial role of language skills in students' integration into Finland and their employment prospects. It is also important to understand that multiple languages can be utilized depending on the context. For instance, courses may be conducted bilingually, and it would be beneficial if, in group assignments, students had the option to submit their work in Finnish, English, or a combination of both.
A language-aware Metropolia acknowledges the value of diverse language skills and accepts that English and Finnish may be spoken with various accents and in different ways. Interaction with language learners may require Finnish speakers to slow down their speech and use gestures to facilitate understanding. Although this approach demands some adaptability from Finnish speakers, achieving mutual comprehension in Finnish can be greatly empowering for the language learner.
International student, embrace the opportunity to learn Finnish and enhance your life in Finland!
Three key considerations for international students learning Finnish:1. Proficiency in Finnish is crucial for securing employment and fully enjoying life in Finland.2. Begin speaking Finnish as early as possible, even if only using basic phrases. Start with routine greetings and simple inquiries to practice listening and speaking. Gradually incorporate more Finnish into your conversations as your skills improve.3. Enroll in as many Finnish language courses as possible and seek out internship opportunities where Finnish is the primary language. Actively request language support and mentors. Although learning Finnish requires considerable effort, it is a worthwhile investment that will yield significant benefits.Metropolia language guidelines in nutshell.More tips and ideas for planning and implementing multilingual situations and learning language in different kind of situations will soon be published on the Metropolia intranet. Stay tuned!
Author
Eveliina Korpela works as a senior lecturer at Metropolia UAS and as a researcher at the University of Helsinki in a project Multilingual Worklife and Means of Participation. She is currently developing multilingual practices and language learning at work also in Kielibuusti-project. She has co-published numerous Finnish language textbooks and, along with her research team, authored a Guide for a Multilingual Workplace (Monikielisen työyhteisön opas, Alma Talent, 2023).
Sources
Nikulin, M. 2019. Akateemisen maahanmuuttajan suomen kielen taidon tarve työssä ja arjessa. Lähivõrdlusi. Lähivertailuja, 29, 171–203. http://dx.doi.org/10.5128/LV29.06
Cf. Stilling, E. 2022. Med språket som strategiskt verktyg. Guide till ett språkutvecklande arbetssätt för chefer, HR-personal och beslutsfattare. Tukholma: Föreningen Vård- och omsorgscollege. https://vofront-files.vo-college.se/vofront_files/218c4845-cc38-4a38-84c0-8e88da116abe.p
Language guidelines in nutshell. https://www.metropolia.fi/en/about-us/language-guidelines
Kielibuusti-hankkeen sivut. (2024) https://www.kielibuusti.fi/en/employers/multilingual-workplace/steps-toward-language-awareness-in-the-workplace
Cf. Lønsmann, D. 2015. Language ideologies in a Danish company with English as a corporate language: ‘it has to be English’. Journal of Multilingual and Multicultural Development, 36 (4), 339–356.
Lehtimaja, I., Korpela, E., Komppa, J., Kotilainen, L. & Kurhila, S. 2023. Monikielisen työyhteisön opas. Helsinki: Alma Talent.
Kirilova, M., & Lønsmann, D. 2020. Dansk – nøglen til arbejde? Ideologier om sprogbrug og sproglæring i to arbejdskontekster i Danmark. Nordand – Nordisk tidsskrift for andrespråksforskning , 15 (1), 37–57. https://doi.org/10.18261/issn.2535-3381-2020-01-03
Intke-Hernandez, M. 2021. Kielenoppija tarvitsee tuekseen kielitietoisuutta ja yhteisiä tekoja. Kieli, koulutus ja yhteiskunta, 12 (6). https://www.kieliverkosto.fi/fi/journals/kieli-koulutus-ja-yhteiskunta-joulukuu-2021/kielenoppija-tarvitsee-tuekseen-kielitietoisuutta-ja-yhteisia-tekoja
Kielibuusti-hankkeen sivut. Kieli-HOPS. Language PSP. https://www.kielibuusti.fi/en/learn-swedish/language-learning-tips-and-resources/plan-your-language-learning-with-language-psp
No matter how long you spend in Finland, there will always be new experiences. It is a very similar situation for new entrepreneurs. New situations need new information and solutions. Having lived in Finland for almost 20 years, I know that there are still things that come up where I have absolutely no idea what to do. What I have learned in all these years, is where to start looking for the answer. In the information age, this is one of the most important skills you can have.
We don’t need to know all the information at once; in fact, we wouldn’t be able to process all the information even if we heard it. A lot of things are unnecessary until they are necessary. If you arrive in country as a single, independent student, you don’t need to understand the daycare system, and in entrepreneurship, understanding how to take a company internationally is not the first thing you will learn in your entrepreneurial journey. This is the same situation for immigrants and entrepreneurs all over the world.
Whole-life Events
Just like integration, entrepreneurship is a whole-life event. As an immigrant, no matter what you are doing to subsidise your life, this means two things:
You will be creating a whole life for you and your family – not just the hours you study at an institution or work at a job.
You will spend your whole life integrating.And in parallel, as an entrepreneur, your time is now not bought by an employer but can now take far more of your daily time to create. You are only stopped by the limits that you impose on yourself.
As every new challenge comes your way, you will need to figure out how to address it. Some of the challenges you might find yourself facing as an immigrant are:
finding housing
accessing healthcare services
searching for jobs
becoming an entrepreneur
finding ways to spend your leisure time
learning Finnish or Swedish
dealing with emergencies
finding and completing further education
understanding the primary education system
As an entrepreneur, you are seeking help with:
concepting an idea
testing your ideas
learning new software
learning how to understand your potential market and customers
building a customer base
designing and re-designing offers
building a website
understanding how to utilise different social media channels for selling and brand building
accounting
deciding which tasks to delegate and which services to buy from others
AS previously stated, no one resource will help you in all these situations, understanding where to find these resources that can help you with all of these questions is a very big step in the right direction.
Support During Studies
When you come to Finland as a student, there is a good chance that you have come alone, and you are ready for all kinds of adventures. You will also be lucky enough to have a general support system that the institution provides. This is great and it can really help you to settle in and find your feet.
Then you graduate, a celebratory event which also means big changes in your life. When you are a student there are many services that you do not need to seek outside the institution. It is possible that as an alumnus, you can access certain institutional services, so make sure that you check with your former institution to see what is still accessible for both your immigrant journey and your entrepreneurial one.
Staying in Finland After Studying
Once you have finished your education, you may be looking for a more permanent job (possibly different than the one you have done while at school if you have been working) or to expand on any entrepreneurial thoughts you may have had during your studies. These, again, are slightly different sets of skills and resources that you will need.
A good place to find both information about your new situation in life and even entrepreneurship is the Newcomer’s Guide (pdf) produced by the Cities of Helsinki, Espoo, and Vantaa. The label ‘Newcomer’ is too narrow, in my opinion, for the information that it contains. You definitely need some of this information when you first arrive, but it is helpful to refer to the guide at different stages of your life in Finland.
The Newcomer’s Guide also has advice on where to look for different kinds of employment, including entrepreneurship and a review of the startup ecosystem. Being gainfully employed is a huge part of many people’s integration. Sometimes that requires you to start your own company. There is a whole ecosystem in the capital area for this and the guide helps to explain it. In the near future, there will also be an online service that Metropolia UAS and the City of Helsinki are currently developing that will help aspiring or budding entrepreneurs to find the right path through their entrepreneurial journey.
In order to further your understanding of what is currently available to you as an entrepreneur, you can read my previous Various Variables blog post Entrepreneurship – Using Your Skills in Different Ways and this previous blog post by Vejay Nair & Marika Antikainen.
My own experience
For myself, I reflected on what contexts I have inhabited during these past 20 years in Finland. I have been:
a single exchange student (with no dependents)
a married person (to a Finn)
a degree student
a married parent
a divorced single parent
an unemployed spouse
an unemployed single parent
a full-time entrepreneur
a part-time entrepreneur
a temporary employee
a full-time employee.
It has been quite a journey, but it is one that has new challenges at every bullet point. This diversity and length of experience is also the reason that I feel that I have some insight that can help to guide people in finding the right resources at the right time. All of the situations above have taught me the value of being open and asking for help.
Continue To Be Open
The common skill that I have cultivated the most being an immigrant and an entrepreneur is to ask for help in order to understand new things. Life is full of things that do not make sense, are just outside of our current skill set, or we need a little time to learn. YouTube videos are a deep resource to anyone who wants to do something new. But outside of online resources, you can ask real people for help to find what you need. Not everyone will be able to help you, but every time you ask, you get a tiny bit closer to the answer. Even if it is just eliminating what is not the answer.
Service design is about deep customer research, inclusion, prototyping, testing, and iteration. These are skills that almost everyone needs in almost every job. Everyone needs to think about the customer/user when creating something. Even a construction worker when building a part of a house should be able to think about how it will be used. Asking themselves ‘does this make sense?’ and flag things that maybe don’t. I use this as an example as I have just moved into a brand-new apartment and wonder what went into some of the decisions made that make no logical sense when it comes to actually using some things.
In my opinion, everyone should learn these skills. These skills and tools are fairly industry and profession agnostic.
How did we get here?
Manufacturing was the basis of the economy for almost 300 years- since the industrial revolution. Underpinned by a vast knowledge gap between the producer and the consumer. The customer did not have access to quality comparisons, technical information of products, understand the process of creation/manufacturing, etc. There was a severe imbalance of knowledge that the producers and sellers could hide behind and take advantage of customers.
But post-1950 you see a slow shift in how business is done. The shift from the power being in making things and selling them to being able to selling them in vast quantities to new markets. More products came onto the market and there was more choice - the seeds of needing differentiation were being planted. Between the 1950s and the 1980s, there was the drive of mass production and cheap prices as well as a still existing substantial knowledge gap between producer and consumer.
The 1980s saw the beginning of a huge shift in how economies work. It was the time when technology began to play a bigger role in the economy - making goods more accessible to more people. This movement began to enable many new ways of working and how we consumed. Needing to differentiate the plethora of products, co2mpanies began to focus on the customer and differentiating through services. The 90s and beyond embraced ever-evolving technology - the internet, email, etc…this created access to information and the knowledge gap began to shrink rapidly.
And so, heading into the 2000s, there is really a new way of organising the economy- a profound shift from value being exchanged from the producer to the buyer (with the value being in the product itself) to value-in-use. The value is in what you can do with the product rather than the product itself. A computer or a smartphone are only valuable if it has useful software on it and if you know how to use it.
Services are E.V.E.R.Y.W.H.E.R.E.
So, services in the 2020s are EVERYWHERE. The value is now in what you can do with the products that we buy. Our products are now, in general, much more complex and much more a result of an ecosystem creating them than one manufacturer in one place. Your electricity is a service. Public transport isn’t only a vehicle, it is about where it can take you and how you access the information about where it can take you. Grocery stores are a service…in fact they are many services. Services really are everywhere. And understanding this is vital to being included in the discussion and the design of what comes next.
It matters who is included
Because services are everywhere, it matters who is included in creating them. Whose perspective are they taking into consideration when they design something (whether it is a product or a service)? It matters if one or more group of people are left out. It can be a life or death matter in fact. In car crashes, because the body of ‘Reference Man’ (based on white men aged 25-30 and 70kg in the 1970s) is used, it is a fact that “although men are more likely to crash, women involved in collisions are nearly 50% more likely to be seriously hurt.”
A similar situation is known in mobile phone sizes (they are referenced on male hands, speech recognition uses mostly men’s voices, etc) and for people of colour, face recognition technology can have a hard time recognising those with darker skin tones which leads to a higher ‘false match rate’ when identifying criminals at a much higher rate. Even for everyday things, it can make opening your phone harder.
This list goes on. So, it really matters who is involved in creating services and technology that the services rely on.
It matters who leads
Just as it matters who is included, it matters who leads. Leaders set the goals and targets in many cases and those matter to the work that teams do. How they see the value in co-creation and how they set KPIs matters. As one form of the saying goes “we measure what we value”. And it becomes more difficult when what we value cannot be measured in traditional terms. Can we measure the joy our service brings to someone? Maybe if you can dilute that into a happiness score or a return user score. But is it really measuring joy? How about inclusion? Can we measure that? We can measure who was there. We can even dig down and measure how often different people spoke if we really want to. But can we really measure inclusion with the tools we now use? Not really. Maybe this is more about how we value things or who has designed the tools that we have at our disposal.
A good leader will value things that cannot be measured in traditional tools and maybe they will build new tools. So, it definitely matters what leaders know and how they use it.
Our future depends on it
Futures studies teaches that the future has the potential to unfold in many different ways. The depiction of this is shown in strange sounding “Cone of Possibilities” or “Futures Cone”. We all know that decisions and plans that we make today will determine the future that comes. But is there a way to design the future that comes more purposefully? Sure, there is.
With the Futures Cone there are multiple potential futures. All with different probabilities depending on the decisions that are made from individuals, communities, and whole societies in time. From the Futures Cone in the image, you will see that there are many options. It is also noted that these are shifting and flexible. Here we are shown futures that range from the preposterous to the preferable with many ‘P’ stops inbetween. And how we get to our preferable requires us to specifically design it. Through backcasting and designing the changes we want to see, we can plan the steps needed to take to get to that preferred future state. We all need to be a part of this process otherwise we will be left only with someone else’s preferred state. Someone who has the skills, knowledge, and determination to forge a future that suits them. You can be absolutely certain that Zuckerberg, Bezos, and Musk are all involved deeply in designing the future they want to see. It is time that the rest of us started insisting on purposefully designing a future that includes us and those around us also.
Author
Pamela Spokes works as a Service Designer in Metropolia’s RDI team. Originally from Canada, Pamela has years of experience in university admin focusing on international recruitment, marketing, and the international student/staff experience. With a Bachelor’s from Canada, a Master’s degree from Sweden, an MBA in Service Innovation & Design from Laurea, and her AmO from Haaga-Helia, she is interested in purposefully designed experiences that are centred around the user. Don’t be surprised if she knocks on your door to talk about learning co-creation methods through intensive learning experiences.
According to OECD (2021), Finland is a high-trust society, ranking among the top performers among the OECD countries. In other words, trust is a meaningful phenomenon in Finnish society.
What is trust?
Trust can be seen as a simple, but also a complex phenomenon. Trust can be an approach, like an emotion, attitude, cognitive choice or even an unconscious issue, depending on theories. Thus, trust is based on individuals’ emotions, experiences, thoughts and attitudes; it can also be explored from a wider perspective, like from its relational character.
There is evidence that Finnish people trust their families (as an institution) more than other institutions (1). In addition, young people also trust most people who are close to them. Trust in non-family members must be earned (2). However, there is evidence that if people just blindly trust anyone, it is likely that no one probably trusts them (3).
Trust and youth guidance
Improving youth’s trust in the future is important because trust has many positive consequences. It can strengthen young people's self-confidence in their own abilities, but also improve the ability to trust others.
The Finnish Government (4, 5) considers guidance to be very important. It has been pointed out that there is a special need for guidance for those groups who are currently underrepresented in the participation in continuous education. Further, people must be able to trust in the future and their own opportunities, and feel to be part of the environment as a meaningful resource. (6) For example, some studies of adolescents' trust experiences (7) suggest that ‘Relationship Education’ programs can make a difference. They can enhance young people's understanding of and willingness to trust. In other words, trust can be learned, and it is never too late to learn to trust, even if it can be, in some cases, challenging.
For example, Zitting (8) has pointed out that without peoples’ trust in public administration it is difficult to trust other people. This shows that ‘trust’ has its ‘to come full circle' effect. We cannot approach it from only one perspective, when a wider understanding of it is needed.
Who am I? What am I able to do? What am I capable of achieving?
These are the three main questions in the dialogue and guidance with young people in the FUTU project. Those questions are based on the theoretical understanding of the Social Pedagogical Approach to improve participation, agency and life management skills in everyday life practice. There is also an understanding of ‘future research' behind FUTU -projects’ understand of pedagogical guidance. Trust is one of the key elements, also to make the guidance relationship between a young person and an adult stronger. Successful guidance can empower and support participation and the feeling of meaningful belonging.
In the FUTU project, we will improve future-oriented guidance to support the young people to see alternative ways to build a positive and realistic future. The aim is to see one’s own future as something that includes positive options and is worth striving. Additionally, we promote and support youth’s active participation. The pessimistic shortsightedness will be transformed into aims, inspiration and encouragement regarding the future. The young people will be empowered to plan their own future.
According to some experts who took part in the FUTU project’s (9) digital training and workshops, trust as a part of youth guidance can be defined as follows:
“...If the future feels scary ...the facilitator can set goals that can be achieved for the future and make a “plan” to achieve them step by step. The higher the probability that a young person achieves even a small part of the set goal, the more likely it is to build confidence in their own skills and help them achieve even bigger goals in the future.”
“For example, ...do not promise uncertain things. Create a communal, supporting and open atmosphere.”
“Time is actively and regularly allocated to conversations, rather than leaving the client to ‘separately hope for conversation time’."
“Trust in the future can be increased in many different ways. If it is a matter of a young person's disbelief in themselves and their own actions, one can extract successes from the young person's own past and reflect them on the current situation: how have you succeeded in the past? What kind of things has it demanded?”
To sum up, according to the Youth Act (10) the aim is to promote young people’s skills and capabilities to function in society, support their growth, independence and sense of community, and support young people’s growth and living conditions. Nevertheless, studies have found (11) that realization of inclusion of children and young people requires special skills and attitudes from service professionals. Even though there are a lot of experts and professionals with a big heart and strong empathy skills, this challenge cannot be bypassed. Professionals need to have an understanding of trust as an important element of supportive guidance relationships, as well as an empowerment element in youth’s life - ‘trust resource’.
How Finnish society can support young people’s trust in the future?
A successful restructuring of services needs a stronger climate of dialogue and trust between state, regional and local actors. (4, 5, 6). Additionally, OECD (12) supports Finland paying more attention to people who are at risk for ‘feeling left behind’. OECD encourages Finland to understand the expectations and perceptions of different groups of society with respect to transparency and participation.
By understanding trust and its diverse nature, as well as the empowering nature of it, it can be utilized in guidance work to support young people in finding their own trust resources. By supporting young persons’ self-confidence, they can become more visible to themselves. It can make a difference while fighting giving up, hopelessness and pessimism in life. (2).
In the best case, trust can increase trust and improve young people's hope for the future. Trust is a serious element to take into consideration, while developing, designing and creating new services, methods and tools for youth well-being, participation and their quality of life.
References
Simola J., Westinen J., Pitkänen V. & Heikkilä, A. (2021) Luottamusta ilmassa, mutta kuinka paljon? Tutkimus eri sukupolvien luottamuksesta yhteiskunnan instituutioihin.
Raatikainen, E. & Poikolainen, J. (2020) Young men’s experiences of trust and distrust as a framework for their future. The Finnish Journal of Youth Research (“Nuorisotutkimus”) Vol 38, (2), 37–51.
Frowen, I. (2005) Professional Trust. British Journal of Educational Studies 53(1), 34–53.
Finnish Government (2020), 3.6 Fair, equal and inclusive Finland
Government Programme, Finnish Government, Helsinki, 3.6 Fair, equal and inclusive Finland (valtioneuvosto.fi)
Finnish Government (2020), 3.7 Finland that promotes competence, education, culture and innovation, Government Programme, Finnish Government, Helsinki, 3.7 Finland that promotes competence, education, culture and innovation (valtioneuvosto.fi)
McElroy-Heltzel, S.E., Jordan, T.R., Futris, T.G., Barton W.A., Landor, A.K. & Sheats, K.J. (2019) Sources of socialization for interpersonal trust: an exploration of low-income Black adolescents’ experiences, Journal of Youth Studies, 22:1, 124-137
Zitting, J. (2021) Luottamusta voi edistää parantamalla sosiaalista osallisuutta (DIAK.fi).
Creating Positive Future - FUTU project. Creating Positive Future - FUTU | Metropolia UAS
Youth Act (2017). Legislation - OKM - Ministry of Education and Culture, Finland
Peltola, M. & Moisio, M. (2020) Ääniä ja äänettömyyttä palvelukentillä. Katsaus lasten ja nuorten palvelukokemuksia koskevaan tietoon. Nuorisotutkimusverkosto.
OECD (2021) Drivers of Trust in Public Institutions in Finland. OECD Publishing, Paris.
Creating Positive Future - FUTU | Metropolia UAS Means to achieve the project goal are promotion of future-oriented positive thinking, life management skills and ability to take action. In addition, the project can support the young people into further vocational training and transition into the job market.
Close your eyes and imagine a group of people having a team meeting to kick-off a game development project. A glance at the meeting agenda reveals items such as assigning a project manager, discussing the different skills and roles needed for the project and brainstorming on an initial game idea. For the game idea, you hear someone mentioning a 2D platformer with a boss fight.
Now imagine all this taking place in an English communication class full of engineering students and on an online platform. Is it working, are they learning and are they enjoying it? Yes, yes and yes.
In this blog text, I’ll be discussing integrating and simulating English studies successfully into any study module in any discipline by providing an example from a game development study module at Metropolia UAS.
Quest for Meaningful and Inspiring Learning Experiences
Universities of Applied Sciences are by default focused on project and problem based learning, which means simulating projects and solving problems typical for worklife is at the center of most learning. This approach has a solid foundation in research, which claims that students (and teachers!) are more motivated and learn more in integrated and simulated learning contexts (see e.g. Loepp 1999; Terenzini 2020).
Integrating subjects is not a new idea and several well-established models, such as the interdisciplinary model or the problem-based model, exist for different types of contexts and school levels (Loepp 1999). Well-executed integration is not something to be taken for granted despite following a model, but typically requires strong personal commitment and dedication from the individual teachers involved.
In Metropolia University of Applied Sciences, game development (Metropolia, 2021) is one of the four 15cu study modules, aka themes, IT engineering students complete during their first year of studies. Game development was considered an important theme as Finnish gaming companies are attractive employers for IT students, thanks to the success of Rovio and Supercell to mention a few. The current game development theme has been designed to include the following courses/topics:
C# object oriented programming
Basics of relational databases
Game development tools and project implementation
Communication in English and development of presentation skills
Concept of StartUp business model
Basics of Mathematics and Physics.
When the gaming theme was first created in connection with a curriculum revision 7 years ago, a great amount of work by the teachers went into integrating the different subjects into a gaming project. It wasn’t a very structured and formal process, but looking back now we managed to address many of the questions suggested by best practice to arrive at a meaningful and inspiring entity, which is work-life oriented.
Key Questions to Answer
As listed by Steamedu (2021), some of the key questions that merit close attention when creating a module are:
Why is this module needed?
What is the purpose/goals of the module?
What is the content of the module?
What is the expected result?
What kind of module is this? (e.g. exploratory, design, expressive, project based, combination etc.)
When will the activities of the module take place, what is the time frame?
Where does the module take place? In which learning environments?
What tools are needed to successfully complete the module? E.g. equipment, tools, materials, financial resources, technology, online tools, books, human resources, etc.
How is the module evaluated for module quality and outcome, learning outcomes, effectiveness of project methods
What are the risks associated with the module?
Answering these questions and planning the theme further made me realize it would be possible to engage in true integration and I remember the excitement and inspiration I felt right from the very beginning. The excitement hasn’t faded either. Working together with the other teachers on this integrated module has been highly rewarding all these years. The module has also been developed further every year in the spirit of continuous development and I personally feel I’ve managed to create a course structure and content I’m truly satisfied with as the course additionally simulates work-life as closely as possible.
Course Walkthrough
My focus in the latter part of this text is on providing my readers a walkthrough on how English communication was integrated into the game development theme through the gaming project where students develop a game in teams in 8 weeks only, and how the English communication part has developed just recently. I will share my insights with you here for a structured approach to simulating work-life in the classroom, in my case from the communication point of view.
For the English course, the early-year course contents were agreed upon with the other English communication teachers involved in the game development module. From the start, it was clear we would let the students work on their projects in class in English, with them using the skills and knowledge they had acquired in their other game development courses, for example programming, taught in Finnish. The only subjects in the gaming module, which proved to have no real common ground for integration with the English course, were math and physics.
Other components of the English class included for instance project communication skills, presentation skills, reporting skills and making CV’s in English. All of these centered on teaching how to communicate about the gaming project at the final seminar organized at the end of the 8-week project. An example of animated presentation slides by one team from this fall is found here. (Blatter et al. 2021).
Towards True Simulation
Later, my own classes started to evolve even more towards simulating work life in game development. The four specific questions I asked myself when continuously developing the structure and content of my classes are shown below. These questions are of course applicable for any job in any field by just changing the term game developer with a different job.
What is a typical work day in the life of a game developer?
Which aspects of this work can be easily simulated in my class?
Which aspects need modifying in order to work in my class?
And most importantly, how can I make the students come to class and start working without the necessity of a lengthy teacher briefing first? I felt this was significant mainly because this is how most work takes place: people come to work and start working without anybody telling them every time what to do.
To come up with answers to my questions I went looking for a precise answer to my first question by googling “What does a typical work day look like for a game developer?” Naturally, I got several hits and this is for instance what gaming industry expert Jason W. Bay (2016) has to say about it in his podcast aimed at wannabe game developers:
Once everybody is in the office, it’s pretty common to have a team meeting, especially for studios that use Scrum as a development method. Teams will usually have a morning stand-up meeting to talk about what they accomplished the day before, what they’re going to accomplish today, and discuss any problems that might be blocking their progress.
After that, everybody goes back to their desks to handle email, plan their day, and get to work. Most of the day is spent doing the core part of the job. Artists will spend that time planning and creating the game art. Programmers will spend the time writing and debugging source code. Designers might spend it by writing documentation or putting together game levels and so on.
Current Course Core
Based on this description and working out answers to my questions 2 and 3 to modify the required parts, my course (in Zoom due to the pandemic) is currently built around
team meetings at the beginning of classes where the students
plan what they’re going to accomplish that day and who needs to do what. They then go on to
work, alone or together, on the tasks they specified and before class is over, get together with their team to
discuss progress made and any problems they encountered. If a solution was found, they spend some time advising each other on how to avoid similar problems.
The game-related tasks can be anything from coding and art design to building relational databases. As the very last thing in every class, students share their progress with the class, in brief, by showing their Trello or Microsoft planner which they use to manage their whole project in a visually pleasing way in one platform, available to all team members at all times.
Classroom Turned into Workplace
My question number 4 got solved by adopting this repetitive way of working through team meetings, as I am now able to have students come to class and know exactly what to do completely on their own. What’s more, they are using the IT and other skills they’ve learnt in courses taught by other teachers in the module, but now communicating about them in English in order to work on their projects. To me, this way of working is as close as it gets to integrating courses and simulating real life gaming workplaces.
Since the course contents continue to feature presentation skills, reporting skills and such as before, I obviously spend class time on teaching these skills, but in each class actual work on the tasks, whether game related or communication skills related, starts by having a meeting and deciding on which tasks to work on that particular day.
Challenges
Two challenges remain for this type of integration:
In the ideal situation, all students would work on all aspects of the gaming project, but in practice one student tends to work on coding, another one on game art and yet another on something else, according to their personal skills. This of course emulates work-life in gaming in a great way, but is not the best way in terms of learning purposes, which would require all students spend time working on coding, for instance.
Monitoring what students are doing during class is difficult in Zoom, even though it is possible to visit the breakout rooms. This is mainly because students spend a great amount of time also watching tutorials and looking for information online. This means there might be total silence in the room when I go there. In the classroom, it is easier to see at one glance what is going on with different teams. This is why I recommend contact lessons for this type of activity.
In my experience, and despite the challenges, the best way to increase the level of motivation and inspiration of teachers and students alike is by integration and simulation. It makes learning (and teaching!) fun and exciting, just like playing a game. Today, all this is easier than ever thanks to advances in digital technology. Wanna play?
References
Bay J. 2016. What is a typical day in the life of a video game developer?
Blatter J., Oksanen S., Virtanen R. 2021. Final Presentation (Google slides)
Loepp F. 1999. Models of Curriculum Integration.
Metropolia. 2021. Study Guide. Information and Communication Technology. Game Development. (in Finnish)
Steamedu. 2021. GUIDELINES FOR INTEGRATING DIFFERENT SUBJECTS
Terenzini P. 2020. Six characteristics that promote student learning (opinion)
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