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</html><thumbnail_url>https://blogit.metropolia.fi/masterminds/wp-content/uploads/sites/10/2024/09/Ilkka_Kautto_image.png</thumbnail_url><thumbnail_width>642</thumbnail_width><thumbnail_height>221</thumbnail_height><description>Master&#xB4;s thesis &#x201C;Total Portfolio for Public Services&#x201D; (1) introduces the way to prepare existing public services for the digital era. Citizens and their life events can trigger new demand for digital public services, but introducing or improving digital services will require tectonic changes in the current service base. How does the current service base look [&hellip;]</description></oembed>
